Councillors in Ashford have asked residents to give a new recycling scheme a chance, after receiving a barrage of complaints, according to

Recycling bosses at Ashford Borough Council said that there are bound to be “snags and hiccups” with the new scheme, however have asked residents to be patient.

The new recycling measures came into place after the council was rated as being the worst area for recycling in the country three years ago. The council are hoping that the new waste management scheme, which was introduced at the start of July 2013, will help change this.

The multi-million pound scheme sees fortnightly collections of refuse and recycling for the 52,000 homeowners in the area, as well as weekly collections of food waste. Some residents have complained that their recycling hasn’t been collected, however.

Talking about the situation, Ashford Borough Council leader Gerry Clarkson told “There’s bound to be a few snags and hiccups – they are being addressed fairly swiftly on the whole.”

Councillor Jessamy Blandford, portfolio holder for environment, also said that the fact some residents’ recycling bins hadn’t been collected was “unfortunate”, but claimed that these homeowners would now have their collections prioritised.

The council has said that anyone who is having problems with the service should contact it through social media.

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